Frequently Asked Questions

Simply enter your pickup and drop locations, select date and time, choose your preferred cab type, and confirm your booking. You'll receive instant confirmation with driver details.

Yes, you can book cabs up to 30 days in advance. For travel packages, we recommend booking at least 15 days before your travel date for better availability and rates.

You'll receive booking confirmation via SMS and email immediately after successful payment. The confirmation includes booking ID, driver details (for cabs), and all relevant travel information.

Yes, our customer support team is available 24/7 for urgent travel-related queries and assistance. You can reach us via phone, email, or live chat on our website.

Yes, all our drivers undergo thorough background verification, have valid licenses, and are trained for professional service. We also conduct regular vehicle inspections for safety and cleanliness.

EazyGo accepts major credit cards, including UPI, Visa, MasterCard, American Express, and Discover. We also accept debit cards, net banking, and digital wallets. For corporate bookings, we offer credit terms and invoice-based payments.

Yes, you can rent a car with a debit card at most EazyGo locations. However, additional verification and deposit requirements may apply when using a debit card instead of a credit card.

Additional fees may include charges for young drivers, additional drivers, one-way rentals, airport surcharges, and other optional services. All fees are clearly disclosed during the booking process.

Yes, absolutely. We use industry-standard SSL encryption and secure payment gateways. Your payment information is never stored on our servers and is processed through certified payment partners.

Yes, you can cancel or modify bookings based on our cancellation policy. Cab bookings can be modified up to 1 hour before pickup, while package cancellations depend on the specific terms.

Cancellation charges vary by service type and timing. For cabs: Free cancellation up to 1 hour before pickup. For packages: 25% charge if cancelled 7+ days before, 50% if 3-7 days, 100% if less than 3 days.

Our cancellation policy varies by service type. For complete details including refund timelines, cancellation charges, and special circumstances, please refer to our Refund & Cancellation Policy page.

Yes! While we offer pre-designed packages, we can customize them according to your preferences, budget, and travel dates. Contact our travel experts for personalized packages.

Our packages typically include accommodation, transportation, sightseeing, and some meals. Specific inclusions vary by package and are clearly mentioned in the package details. Flight tickets may be additional for some packages.

Yes, EazyGo offers one-way rentals between certain locations, though this may incur an additional fee. This service is perfect for airport transfers or intercity travel without the need for a return journey.

EazyGo offers a wide range of vehicles, including economy cars, sedans, SUVs, luxury vehicles, and vans. We have options suitable for solo travelers, families, and large groups.

Yes, EazyGo offers long-term rentals at discounted rates. These are ideal for extended business trips, temporary relocations, or extended vacation stays. Contact us for customized long-term rental packages.

Contact EazyGo's roadside assistance immediately using the contact number provided in your rental agreement. Our 24/7 support team will arrange for immediate assistance, whether it's mechanical support, towing, or emergency replacement vehicle.